Shipping & Returns
*Please read before placing an order*
UK SHIPPING ONLY
We accept all major credit and debit cards through PayPal. You do not need a PayPal account in order to make a payment.
All items are handmade, therefore shipping items will take slightly longer. Your package will be sent via Royal Mail. All items will be shipped out between 7-14 working days.
Every item is delicately handmade, carefully packaged and individually checked for quality control purposes before being shipped. ELIETT PARCHMENT does not offer a returns policy and we run an Exchange Only policy. Please be sure before purchasing!
In the event that your item arrives faulty or damaged, please email at specifying the following: the original email/name you used when purchasing the item, the name of the item (promoted on the website), the size/colour of the item you ordered, and a detailed description of the “fault” or “damage” to the item. We will provide you with an address to return you’re item to, providing that you have contacted us within 7 days. Please note ELIETT PARCHMENT does not cover shipping costs for returns. Ensure you maintain proof of postage when returning. ELIETT PARCHMENT does not issue any warranty for items that have been unsuccessfully delivered back to us and this will be the customer’s responsibility.
Custom Order Items
All "Custom Order" Items are items in which have been specially Handmade to the customers preferences. All Custom Order Items are marked with a "*" and will be noted in the descriptions. All Custom Orders are NON RETURNABLE & NON EXCHANGE. In the unlikely event that your Custom Order has a fault, please contact within 7 days.